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Frequently
Asked Questions
California Licensing
Questions
- What if my renewal is late?
- How will I know when it's time to renew my license?
- How do I know how many continuing education hours
I will need to renew my license?
- How can I check to see if the Department of Insurance
has received my continuing education hours and how may hours of
credit I have accumulated?
- After I complete my continuing education hours,
do I need to send the certificate of Completion to the Department
of Insurance?
General Site Questions
1) Why should I renew my CE
credits online?
It's really a matter of convenience and a reduction in stress.
Convenience means you can do the courses on your schedule, not
somebody else's. Start when you want, work at your own pace, finish
when you want...it's all up to you. Convenience also means working
where you want....on your home computer, on your office computer, on
your laptop at the beach...wherever you have access to a computer,
it's that easy. Change from the traditional method of earning CE
credits to on-line testing, providing you with a stress-free
environment with which to earn your CE credits.
Back to Questions
2) Are the courses approved for credit?
The courses offered by AES are approved for continuing education
by the California Department of Insurance Business Services. Our
California provider number is 43280.
Back to Questions
3) What happens when I've
completed the course?
Upon completion of the final exam, your exam score will be
instantly graded and presented to you. You will see a list of all
the questions and whether your answer was correct or incorrect. A
passing grade of 70% or higher, means you have successfully
completed the course, and will be able to print your Certificate of
Completion. If you do not achieve a passing score of 70% or higher,
you will be given the option to retake the exam, at no additional
cost. You may retake any exam until successfully completed at no
additional charge.
For California producers/agents, AES notifies the CA Department of
Insurance of the course(s) you have successfully completed. The CA
Department of Insurance will then update your CE credit hours.
Back to Questions
4) How do I get
my Certificate of Completion?
Once you have successfully completed your exam, you will be given
the ability to print out a Course Completion Certificate. This certificate
will have on it, a certificate id, your name, address,
social security number, license number, course name, course number
and the date of completion.
Back to Questions
5) How
do I purchase courses?
Purchasing courses is easy. Once you are a registered
student, you need not register again. Simply click on the
"Sign In" link on the left menu to access your personal account, and then click on the
"Add Courses" link on the left menu. You will be presented
with a list of the courses you have already purchased and a list
of additional courses you may take.
Back to Questions
6) Can I take the course(s) on more than one computer?
Students have the ability to take the exams on any
computer that has internet access. Our site has been tested and
verified as user friendly on all major internet browsers (ie. all Internet
Explorer versions, Netscape 7 and AOL 7.0 or greater).
Back to Questions
7) How do I access
my account?
Simply click on the "Sign
In" link on the menu to the left. Enter your email address and
password that you provided during the online registration
process. If you are a registered student, you will be given access
to your personal testing center.
Back to Questions
8) How do I sign in if I have forgotten my password?
Click Here to have your user
name and password sent to you.
Back to Questions
9) Do I have to release my Social Security
Number?
The California Department of Insurance requests disclosure of a
student's social security number pursuant to Insurance Code Sections
1749, 1749.2, 1749.3, 1749.4, 1749.5, 1749.7, and California Code of
Regulations, Title 10, Chapter 5, Section 2188.6(b)(1). This information is requested so that the Department
can properly identify and assign credit to the students who have
completed prelicensing or continuing education courses. While a
student's disclosure of his or her social security number here is
not mandatory, any failure to provide this information may delay or
otherwise impede the Department in assigning credit for the
completion of such courses to the appropriate students.
Back to Questions
10) May
I purchase courses by check?
Presently AES offers courses for purchase thru credit card only.
We accept Visa, MasterCard or American Express. All transactions
are processed thru a secure server. Thus, providing convenience,
safety, privacy and security.
Back to Questions
11) Will I be provided
with a text book?
Yes, you will receive a hard copy textbook by mail for each course that you
purchase. Please allow 7 to 10 days for delivery. However you need
not wait until you receive the textbook to begin testing, as the
multiple-choice exam can be taken as many times as you wish
incurring no additional fees. Exams are 100% online -- there is no need to mail anything back
to AES.
Back to Questions
1) How do I contact AES?
Back to Questions
Proudly serving insurance
professionals in the great state of California.
Let us show you how EASY it is to remain in
compliance and earn your CE credits online!
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