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Frequently
Asked Questions
California Licensing
Questions
- What if my renewal is late?
- How will I know when it's time to renew my license?
- How do I know how many continuing education hours
I will need to renew my license?
- How can I check to see if the Department of Insurance
has received my continuing education hours and how may hours of
credit I have accumulated?
- After I complete my continuing education hours,
do I need to send the certificate of Completion to the Department
of Insurance?
Oregon Licensing
Questions
- What if my renewal is late?
- How will I know when it's time to renew my license?
- How do I know how many continuing education hours
I will need to renew my license?
- How can I check to see if the Department of Insurance
has received my continuing education hours and how may hours of
credit I have accumulated?
- After I complete my continuing education hours,
do I need to send the certificate of Completion to the Department
of Insurance?
General Site Questions
- Why should I renew my CE credits online?
- Are the courses approved
for credit in California?
- What happens when I've completed the course?
- How do I get my Certificate
of Completion?
- How do I purchase courses?
- Can I take the course(s)
on more than one computer?
- How do I access my account?
- How
do I sign in if I have forgotten my password?
- Do
I have to release my Social Security Number?
- May I purchase courses by check?
- Will
I be provided with a text book?
- How
Do I contact AES?
California Licensing Questions
1) What if my renewal is late?
A renewal is late if it is post marked after the expiration date,
or if the continuing education hours are completed after
the expiration date. A 50% penalty fee is required to late renew
the license and all endorsements, appointments, employee/employer
relationships must be reestablished with the appropriate form and
fees. There is no grace period. You have one year from the
expiration date to late renew the license; after which time you
must file a new application, appointment, fees, prelicensing certificates
and pass the qualifying examination.
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2) How will I know when it's time to
renew my license?
The license expiration date is shown on the front of the license.
The Department mails a renewal notice about ninety days before your
license expires. If, for any reason, you do not receive a renewal
notice, you may refer to to the back of your license for instructions
on renewing.
Back to Questions
3) How do I know how many continuing
education hours I will need to renew license?
New licensees must complete twenty-five hours (25) of continuing education hours per year for each of the first four years. After the first four years, the licensee will need to complete thirty-hours (30) of continuing education for every two-year license term. We suggest you
to complete your required hours at least 30 days prior to the expiration
date of your license to allow sufficient time for the Insurance Department to update
your record. If hours are completed at the end of your renewal term,
the license renewal process may be delayed while your hours are
processed. To check your continuing education hours, you may call
the California Department of Insurance 24-hour Interactive Voice
Response System at (800) 967-9331 to hear your hours and/or receive
a FAX of those hours, or visit their License Status Inquiry Webpage
HERE
for on-line license status information.
Additional information regarding continuing education
requirements if selling Long Term Care or Annuities, can be found on the CA
Dept of Insurance CE FAQ website.
Back to Questions
4) How can I check to see if the Department
of Insurance has received my continuing education hours and how
may hours of credit I have accumulated?
Inquiries should be made 30 days after the course completion date.
To check your continuing education hours, you may call the California
Department of Insurance 24-hour Interactive Voice Response System
at (800) 967-9331 to hear your hours and/or receive a FAX of those
hours, or visit their License Status Inquiry Webpage HERE
for on-line license status information
Back to Questions
5) After I complete my continuing education
hours, do I need to send the certificate to the Department of Insurance?
No, it is the provider's responsibility to submit the credits to
the Department of Insurance. DO NOT send your certificate, or copies
of the certificate, even if your renewal form indicates you are
deficient in hours. The certificate is for your records, the Department
of Insurance must enter the hours from the providers roster.
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General Site Questions
1) Why
should I renew my CE credits online?
It's really a matter of convenience and a reduction in stress.
Convenience means you can do the courses on your schedule, not somebody
else's. Start when you want, work at your own pace, finish when
you want...it's all up to you. Convenience also means working where
you want....on your home computer, on your office computer, on your
laptop at the beach...wherever you have access to a computer, it's
that easy. Change from the traditional method of earning CE credits
to on-line testing, providing you with a stress-free environment
with which to earn your CE credits.
Back to Questions
2) Are the courses
approved for credit?
The courses offered by AES are approved for continuing education
by the California Department of Insurance and the Insurance Division
of the Oregon Department of Consumer & Business Services. Our
California provider number is 43280. Our Oregon provider number is
6289.
Back to Questions
3) What
happens when I've completed the course?
Upon completion of the final exam, your exam score will be
instantly graded and presented to you. You will see a list of all
the questions and whether your answer was correct or incorrect. A
passing grade of 70% or higher, means you have successfully
completed the course, and will be able to print your Certificate of
Completion. If you do not achieve a passing score of 70% or higher,
you will be given the option to retake the exam, at no additional
cost. You may retake any exam until successfully completed at no
additional charge.
For California producers/agents, AES notifies the CA Department of
Insurance of the course(s) you have successfully completed. The CA
Department of Insurance will then update your CE credit hours.
For Oregon producers/agents, you must print out the certificate of
completion and mail or fax to the Insurance Division of the Oregon
Department of Consumer & Business services.
Back to Questions
4) How do I get
my Certificate of Completion?
Once you have successfully completed your exam, you will be given
the ability to print out a Course Completion Certificate. This certificate
will have on it, a certificate id, your name, address,
social security number, license number, course name, course number
and the date of completion.
Back to Questions
5) How
do I purchase courses?
Purchasing courses is easy. Once you are a registered
student, you need not register again. Simply click on the
"Sign In" link on the left menu to access your personal account, and then click on the
"Add Courses" link on the left menu. You will be presented
with a list of the courses you have already purchased and a list
of additional courses you may take.
Back to Questions
6) Can I take the course(s) on more than one computer?
Students have the ability to take the exams on any
computer that has internet access. Our site has been tested and
verified as user friendly on all major internet browsers (ie. all Internet
Explorer versions, Netscape 7 and AOL 7.0 or greater).
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7) How do I access
my account?
Simply click on the "Sign
In" link on the menu to the left. Enter your email address and
password that you provided during the online registration
process. If you are a registered student, you will be given access
to your personal testing center.
Back to Questions
8) How do I sign in if I have forgotten my password?
Click Here to have your user
name and password sent to you.
Back to Questions
9) Do I have to release my Social Security
Number?
The California Department of Insurance requests disclosure of a
student's social security number pursuant to Insurance Code Sections
1749, 1749.2, 1749.3, 1749.4, 1749.5, 1749.7, and California Code of
Regulations, Title 10, Chapter 5, Section 2188.6(b)(1). The Oregon
Insurance Division requests SSN under OAR 836-071-0101 and
836-071-0112. This information is requested so that the Department
can properly identify and assign credit to the students who have
completed prelicensing or continuing education courses. While a
student's disclosure of his or her social security number here is
not mandatory, any failure to provide this information may delay or
otherwise impede the Department in assigning credit for the
completion of such courses to the appropriate students.
Back to Questions
10) May
I purchase courses by check?
Presently AES offers courses for purchase thru credit card only.
We accept Visa, MasterCard or American Express. All transactions
are processed thru a secure server. Thus, providing convenience,
safety, privacy and security.
Back to Questions
11) Will I be provided
with a text book?
Yes, you will receive a hard copy textbook by mail for each course that you
purchase. Please allow 7 to 10 days for delivery. However you need
not wait until you receive the textbook to begin testing, as the
multiple-choice exam can be taken as many times as you wish
incurring no additional fees. Exams are 100% online -- there is no need to mail anything back
to AES.
Back to Questions
1) How do I contact AES?
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Proudly serving insurance
professionals in the great states of California and Oregon.
Let us show you how EASY it is to remain in
compliance and earn your CE credits online!
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