Home Questions / Help

Frequently Asked Questions 

California Licensing Questions

1. What if my renewal is late?
2. How will I know when it's time to renew my license?
3. How do I know how many continuing education hours I will need to renew my license?
4. How can I check to see if the Department of Insurance has received my continuing education hours and how may hours of credit I have accumulated?
5. After I complete my continuing education hours, do I need to send the certificate of Completion to the Department of Insurance?

Oregon Licensing Questions

1. What if my renewal is late?
2. How will I know when it's time to renew my license?
3. How do I know how many continuing education hours I will need to renew my license?
4. After I complete my continuing education hours, do I need to send the certificate of Completion to the Department of Insurance?

General Site Questions

1. Why should I renew my CE credits online?
2. Are the courses approved for credit in California?
3. What happens when I've completed the course?
4. How do I get my Certificate of Completion?
5. How do I purchase courses?
6. Can I take the course(s) on more than one computer?
7. How do I access my account?
8. How do I sign in if I have forgotten my password?
9. Do I have to release my Social Security Number?
10. May I purchase courses by check?
11. Will I be provided with a text book?
12. How Do I contact AES?